Wednesday, July 20, 2011

An Open Letter to Time Warner Cable

Here is a copy of what I sent to Time Warner Cable moments ago...

To whom it may, but probably doesn’t, concern…


As a Time Warner customer for many years, I have always been happy. Well, happy until the last eight weeks or so.

For the past eight weeks, I have been trying to get my cable line upgraded so my internet and phone connection do not go down multiple times a day.

In addition to the several online chats (all documented) with your online technicians, we have had two service calls about our internet dropping with frequency…One on 6/29/11 and another on 7/6/11.

On July 6th I was promised by the service guy, Mike, that we would have our cable line upgraded in a week or so. He did his job, and put in a line upgrade request while he was here. 

Needless to say, on your end, it has not happened, and sadly, I do not expect it to be done in the near future, because well…

Your oversized communications conglomerate only cares about new customers and doesn’t give a crap about existing, “been there for years”, customers.

Along with the anger I feel toward your company, I also laugh, because when I see your commercials come on TV (when my cable is working) where you advertise your “24/7 support”, I say to myself:

“Self, if only that were true; however, your $130.00 a month or so, is but a joke to them, and I and others like me, are but a mere punch line.”

I spoke to the apartment complex manager today (7/20/11) to see if she had been contacted by you to access the apartment above me in order to affect repairs two weeks after your promise.

She said:

“Matt…No, in fact I have been on them (TWC) for two years to upgrade the entire complex.”

Call me crazy, but I don’t consider that 24/7 support. I don’t consider that any support. I consider that, bullshit.

I edit/write two daily websites and do a twice weekly internet radio show and will be promoting your intransigence and lack of caring in this matter until hell freezes over or my connection gets fixed.

In addition…

I am organizing an informational picket outside of your Springfield, Ohio office located at 22 S. Limestone St. to voice my displeasure and the displeasure of others on August 3, 2011.

You have let me down, and seriously, you just don’t give a damn.

Matt Mahoney

2680 E. High St. Apt. 102

Springfield, Ohio 45505

Acct. Telephone number: 937.324.1798

8 comments:

Beth said...

Whoo Hoo! You go Matty! This is great!

IWS Radio said...

Beth: Fuck Em'...Lousy Bastards. Zooooves!!

Matt-Man

Jay said...

I do believe we will spend some time on I'm With Stupid discussing this very subject. Since TWC is the ultimate in stupidity.

-Jay

IWS Radio said...

I can't wait until the 3rd Jay..Should make for a good video.

Matt-Man

David said...

There is something endemic to cable companies that ensures disatisfied customers. I have Comcast and one never knows what will happen next - channels disappear and reappear with no rhyme or reason. I have Verizon as ISP and sometimes it is so slow that websites timeout trying to download a screen. My parents had Cox cable and my brother had Direct TV - all more of the same. Poor quality and required a life committment to get anything fixed. Yuck. I feel your pain

Mike said...

I hear the same complaints about Charter cable in St. Louis. One of these days I may get cable to see what every..... na.

Vinny "Bond" Marini said...

See, I think this whole post was a way for you to get your address and phone number out to all the women who have been trying to find oyu for years.

IWS Radio said...

David: They're like having a car, a somewhat necessary pain in the ass.

Mike: Still utilizing those smoothly efficient rabbit ears, aintcha?

Vin: No, all of those women found me long ago.

Cheers!!

Matt-Man