This has been a recurring problem over the past few weeks, so I once again contacted Time Warner tech support via their chat system.
In this chat, as my BFF/OSP Schmoop (Beth) is the owner of said TW agreement, I am Elizabeth which makes sense, because...
I'm sure the tech guy named Moses with whom I am seeking assistance is really named Punjab.Here is the actual transcript from Saturday night:
Moses: Hello! Thank you for choosing Road Runner Internet Technical Chat Support. My name is Moses.
How may I assist you?
Elizabeth_: We have had this modem refreshed at least seven time in three weeks...there is obviously something wrong. And if you don't give us a new one, we are going to be very angry
Moses: Hi,Elizabeth.
Moses: I apologize for inconvenience caused to you.
Moses: May I know what is your exact your issue?
Elizabeth_: You should apologize because every time I am down, I lose money and cannot put food on my family.
Elizabeth_: I keep getting my phone service and internet dropped
Moses: Okay.
Moses: Can you please give me a moment while I pull your account?
Elizabeth_: pull my account all you I'm about done with you guys
Moses: Once again I apologize for inconvenience caused to you.
Moses: Let me try to fix your issue.
Moses: Hopefullt we will do that.
Elizabeth_: Evidently I need a new modem...This thing has been refreshed countless times
Moses: In this case I would have been glad to assist you with this issue. However, I don't have the required tools and resources to assist you with this issue.
You need to contact our concern department, since they are specifically trained to resolve such issues. I will provide you the contacts details.
Moses: Is that fine?
Elizabeth_: yes give me the details, please
Moses: Okay, Please give me a moment.
Moses: 513-489-BEEP (2337), they will sure replace your modem if require.
Elizabeth_: I have to call them? God this is bull....Okay, thanks...And tell TW thanks for making it harder on people who pay them 127 dollars a month for their services. Unbelieveable. What a joke.
Moses: Sure I will convey your message to my higher authority.
Moses: For your information, you can visit this link anytime to get more help and knowledge about the products and services offered by Road Runner: http://help.rr.com and check for online FAQs.
The thing is? I called that number, raised hell,and Tuesday I am going to pick up our new modem for the Bagwine digs.
Who's Your Daddy, Time Warner!!?
--Matt-Man
3 comments:
Way to show 'em who's boss big boy! You're pretty sexy when you're being all dominant.
- Jay
To all you IWS listeners. Time Warner has a 'delete Matt-Man' button. It's only $2 a month. And can you have some fun with it.
Although you can use it any time it's more fun to use it during the BTR broadcasts.
Jay: Coming from you...that...is...HOT!!
Mike: That was just plain hurtful. Cheers MIke.
--Matt-Man
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